Who is more important to your business, your customers, or your vendors?
So many companies say the customer is the most important part of their business. If they didn’t have customers, they wouldn’t succeed, so they spent countless hours and dollars appeasing the customer. They offer customer appreciation days, guaranteed deliveries, special discounts b...
Do you follow a field of dreams mentality, “If you stock it they will come”? Hoping that by just having the inventory available someone will buy it? Or do you try a minimalist approach, stock the bare necessities, and everything else is special order?
We are continually challenged to provide better customer service, while at the same time reducing costs....
Continuous improvement as we know it, has its roots in the TPS (Toyota Production System) developed by Toyota shortly after World World 2. TPS was a precursor to the current lean manufacturing process that most of us are familiar with. One of the core principles of Lean Production is the concept of Kaizen (Kai = Good, Zen = Change).
How many times have you picked up a journal to read a CEO talking about why their company is as successful as it is. Nine out of ten times the CEO will state the secret to success as being the employees.
We would love to ask those same CEOs about the companies employee turnover rate. It is surprising how many...
Most companies out there have Key Performance Indicators (KPI’s). KPI’s are a great tool for displaying productivity, efficiencies, and quality. By displaying this information employees can see how they are doing, and strive to do better. Sounds like a win to me!
In the business world, we are bombarded with mantras, sayings, and motivational quotes. The main reason for this is that it makes us think. These mantras mean different things to different people.
Let me share one of my favorites with you:
“Find Three hobbies:
One to make you Money.
One to keep you in Shape.