How much did that guy pick?!? Is he pulling his weight? Is he making me money? Is employee performance management about tracking productivity, or about making your employees more productive? I think I can hear some of you saying, these are the same thing. I disagree, and here’s why. Employee productivity is a metric. It is a measure of how many widgets did Sally pick. It is a blind metric, in that it doesn’t care how many interruptions she had, or if she had to stop and he
Do you follow a field of dreams mentality, “If you stock it they will come”? Hoping that by just having the inventory available someone will buy it? Or do you try a minimalist approach, stock the bare necessities, and everything else is special order? We are continually challenged to provide better customer service, while at the same time reducing costs. When talking about inventory, improving customer service usually means improving order fill rates and on time deliveries.
Last month I discussed the Perfect Order and the concept of this composite Key Performance Indicator, or KPI, that enables a performance measurement that spans across functional silos in your organization. The measurement requires multiplying the results of 3 individual metrics together to achieve a single KPI. Although the composition may vary, the most common components of the Perfect Order are fill rate, on time delivery and accuracy. These data elements need to be measure
In the world of big data we live in today, there is an overwhelming amount of “things” that can be measured which can drive continuous improvement throughout an organization. Sifting through the options of what should be measured can be a daunting task. Are you measuring just to measure or is there actionable data obtained? What if you could have a composite KPI that enables a performance measurement that spans across functional silos in your organization while producing act
Visual Management as a Warehouse Improvement Tool Most companies out there have Key Performance Indicators (KPI’s). KPI’s are a great tool for displaying productivity, efficiencies, and quality. By displaying this information employees can see how they are doing, and strive to do better. Sounds like a win to me! Now what if we could take the information that is being captured for the KPI’s and make it work harder for us? What if we could have the KPI information improve